How can I place an order ?

You can shop directly on our website or visit our store in Dar es Salaam.

What payment methods do you accept ? 

We accept Mobile Money (M‑Pesa) and cash payments in store.

Can I change or cancel my order ?

Yes, as long as the order has not been shipped. Contact our customer service quickly.

What are your delivery times ?

Delivery takes between 24 and 72 hours depending on your location in Dar es Salaam.  

Do you offer in-store pickup ?

Yes, you can order online and pick up your products directly in store.  

What are the shipping costs ?

Shipping fees vary depending on distance and weight. The exact amount is shown before checkout.

Are your perfumes authentic ?

Yes, all our perfumes are original and certified. 

Are your cosmetics suitable for all skin types ?

We offer a variety of ranges, including options for sensitive skin. Check product descriptions before purchasing.

Do you offer artisanal or local products ?

Yes, we highlight unique African creations crafted with care 

Do you offer a warranty on your products ?

Cosmetics and perfumes are not covered by warranty, but clothing can be exchanged in case of defect

Do you have any discounts for new customers ?

Yes, new customers enjoy a special discount on their first order.

Do you offer a loyalty card ?

Yes, starting in 2026, every purchase earns points that can be converted into discounts.